Shipping and Returns

Shipping Policy

All items purchased from this store are shipped un the USA via USPS First Class and Priority mail. International orders are usually shipped USPS First Class mail, though in some cases packages may be shipped via DHL Global. You are allowed, in most cases, to choose your shipping preference. Packages are usually always shipped on Monday through Friday, excepting holidays and staff travel days. Delivery confirmation is automatically included with all USA orders and insurance is available at additional cost. 

When your package is processed for shipping, all USA customers will receive an email with the delivery confirmation number.

International packages may be subject to additional customs fees and duties upon arrival. Please note that we do not charge those fees when you purchase your items. 

If no insurance is purchased, the buyer assumes responsibility for damage or loss.

The BlackOPSToys business office is located in Oregon, in the United States, so we are on Pacific Time.

Our office hours are Monday through Friday, from 9 AM to 4:30 PM. The best way to contact us is via our contact us form on our website. If you have an emergency, our phone number is 503-430-7506.

Our warehouse address is 2815 SE 75th Ave, Hillsboro, OR 97123.

BlackOPSToys ships worldwide; however, shipping prices in all countries, even the USA, have become expensive. Our shipping prices are extremely competitive, and we do not profit from shipping and handling charges.

If you wish to see a shipping cost estimate, please place the item in your cart and then view your shopping cart. Select your country from the dropdown list and you will see your shipping choices. If your country is NOT listed, we do not ship there.

Refund Policy

Due to the collectible and fragile nature of these figures, all returns are taken on a case-by-case basis. All items are guaranteed to arrive as described.

Refunds on loose gear are cheerfully granted if the item received is materially different than as listed or if the item is damaged in shipping (photos of damage to the shipping package will be required).

Mint-in-box purchases cannot be returned if they have been opened. Store credit will be issued minus a 20% restocking fee for unopened Mint-in-Box returns. Photos of the unopened Mint-in-Box item will be required.  

All returns are subject to inspection. Return shipping is the responsibility of the customer unless determined otherwise. Exceptions to our return and refund policy are taken by appeal only, and the customer must send an email requesting an exception.

If you have any questions regarding these terms and conditions, please contact us before placing your order.