Frequently Asked Questions

General Questions

How are your Mint In Box figures stored? Are they absolutely mint?

In many cases, yes, mint in box figures have been shelved for years and look brand new. Some are even kept in plastic. However, most of our mint in box figures contained shelf wear consistent with storage.

Are all of your products and pieces brand new? Are they also in mint condition?

In many cases, yes, our pieces are brand new with only negligible shelf wear. We do buy collections and some of those piecesĀ  may have shelf wear or may even be somewhat dirty. Some of those pieces have also been customized and have noticeable wear to them that is purposeful. Please look at the pictures closely as your purchase is "acceptance" of the items as pictured and listed on our web site. If you still have questions, please read our refund policy.

Web Site Payment Questions

My credit/debit card will not process and I am getting an error. What is wrong?

Our store uses Shopify and PayPal, if you are having trouble paying for your order, please check the help sections of either of those web sites. Also note:
  1. BlackOpsToys does utilize an address verification system for your street address or your zip code. Your billing address or zip code MUST match the address your banking or credit institution has on file for you.
  2. You MUST include the CVV (three digit code) from the back of your card. This holds true whether it is a debit or credit card. If you do not enter the CVV code, your card will be declined.
  3. If you are outside the United States, you are advised to use a credit card drawn off an internationally recognized bank system, i.e., Chase, Citi, HSBC, etc. Your banking institution MUST allow address verification. If it does not, you cannot pay with a credit/debit card.

Can I use a Visa or Mastercard logo GIFT CARD on the BlackOpsToys web site?

No.

I do not have a credit card, debit card or PayPal account. Will you accept a personal check?

No. We do apologize, but we cannot accept a personal check.

I do not have a credit card, debit card or PayPal account. Will you accept cash?

No. We do not accept cash as a form of payment on our web site.

Web Site Shopping Questions

I'm looking for a certain product on your site and your web site tells me there are no products matching my search criteria. What does this mean?

This means that the product is not for sale on our web site. Though it may have been for sale at one time, if the product is out of stock, it will not show up when you search for it.

I've purchased a product from your site before, but when I search for it your web site tells me there are no products matching my search criteria. What does this mean?

This means that the product is not for sale anymore on our web site. Though you may have purchased it at one time, if the product is out of stock, it will not show up when you search for it.

Can an order modified once it has been completed?

No. Once your order is complete, regardless of payment type, it cannot be modified.

PreOrder Questions

Can I purchase preorder products and regular store products at the same time?

No. Preorder products can only be purchased separately. If you do, you will most likely have to pay an additional shipping charge or we will cancel your order. Please do not ask us to make exceptions. Preorder items are always by themselves on their own order.

I would like to buy five different preorder items at one time. Can I do this and save money on shipping?

Please do not order different figure preorder items on the same order. If you do, we have to separate them and ship them as they arrive and there will be additional shipping charges. If you do not pay the additional charges, we will be forced to cancel your order.

I received my preorder figure in the mail today, but the box and/or some of the pieces look different than the photos on your web site. Why?

Product photo is usually of a preproduction prototype. Final product may differ slightly in color and or content.

My preorder product still isn't here and your web site said it would arrive a month ago.

Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. BlackOpsToys is not responsible for product delays from the manufacturer. We ship them as soon as we get them.

My friend in another state received his preorder boxed figure two weeks ago and I have not received mine yet. When will I get my figure?

There will also be times where the manufacturer ships new figure in "waves". Preorders from BlackOpsToys are shipped in the order that they were received.

I need to cancel a preorder. How do I do that?

If you would like to cancel a Preorder you must submit your request in writing and include your order number. Please use our Contact Us page to send your cancellation request.

Shipping Questions

Do you ship products worldwide?

Yes. BlackOpsToys ships worldwide, however, shipping outside of the United States is more expensive and shipping/handling prices reflect the rate increase. Our shipping prices are extremely competitive and we do not profit on shipping and handling charges.

I need to know if BlackOpsToys ships to my country?

BlackOpsToys ships worldwide, via the United States Post Office, to ALMOST any country we are legally allowed to ship to. If you have concerns about your country, please visit the USPS web site and check to see if your country is listed: USPS - Send International Mail.

What countries will BlackOpsToys not ship to?

BlackOpsToys does not ship to Indonesia, Nigeria, or Ghana. This is because we do not allow payment from these countries due to extreme credit card fraud issues. We do not accept any credit card orders from these countries, unless they pay with a confirmed and verified PayPal payment and pay for Global Express Signature Confirmed shipping.

When can I expect my items to be shipped?

Packages are almost always shipped Monday through Friday, excepting holidays and BlackOpsToys staff travel days. In the case of a travel day, the next available day will be a shipping day.

Can you make any special arrangements to keep my Mint in Box order from being searched by customs?

No. Once we ship the product out to you, we put the package in the hands of the United States Post Office and it's delivery. When the item arrives in your country it is already marked as a gift. Please be aware that regardless of these measures, your package may be searched. Mint in Box figures are shipped that way, and any search by customs does/should not diminish the Mint classification of the item.

I would like delivery confirmation or other type of tracking on my order.

We include delivery confirmation on all orders shipped within the United States and to military postal addresses. Once your order is processed for shipping, you will receive an email from us with your delivery confirmation number. Most orders sent outside the United States cannot be shipped with any kind of delivery confirmation. Some countries like Canada and UK have tracking from the USA to those countries. For more information, you can view the USPS web site. We send you the Customs form number you can use if your package is delayed, but be aware that this is NOT a delivery confirmation number.

Will you ship my items to me, if I promise to pay you when I receive them.

No.

Will you hold items for me, if I promise to send you payment.

No.