Frequently Asked Questions
In many cases, yes, mint in box figures have been shelved for years and look brand new. Some are even kept in plastic. However, most of our mint in box figures contained shelf wear consistent with storage.
In many cases, yes, our pieces are brand new with only negligible shelf wear. We do buy collections and some of those pieces may have shelf wear or may even be somewhat dirty. Some of those pieces have also been customized and have noticeable wear to them that is purposeful. Please look at the pictures closely as your purchase is "acceptance" of the items as pictured and listed on our web site. If you still have questions, please read our refund policy.
Our store uses Shopify and PayPal, if you are having trouble paying for your order, please check the help sections of either of those web sites. Also note:
- BlackOpsToys does utilize an address verification system for your street address or your zip code. Your billing address or zip code MUST match the address your banking or credit institution has on file for you.
- You MUST include the CVV (three digit code) from the back of your card. This holds true whether it is a debit or credit card. If you do not enter the CVV code, your card will be declined.
- If you are outside the United States, you are advised to use a credit card drawn off an internationally recognized bank system, i.e., Chase, Citi, HSBC, etc. Your banking institution MUST allow address verification. If it does not, you cannot pay with a credit/debit card.
No. We do apologize, but we cannot accept a personal check.
No. We do not accept cash as a form of payment on our web site.
Web Site Shopping Questions
This means that the product is not for sale on our web site. Though it may have been for sale at one time, if the product is out of stock, it will not show up when you search for it.
This means that the product is not for sale anymore on our web site. Though you may have purchased it at one time, if the product is out of stock, it will not show up when you search for it.
No. Once your order is complete, regardless of payment type, it cannot be modified.
No. If you have enough loyalty points, you can redeem them for a reward. Please note though that you cannot redeem a reward points coupon and use a store coupon code on the same order. You can do one or the other, not both.
No. Preorder products can only be purchased separately. If you do, you will most likely have to pay an additional shipping charge or we will cancel your order. Please do not ask us to make exceptions. Preorder items are always by themselves on their own order.
No. You cannot use a loyalty voucher or coupon code on a preorder. If you do, your order will be cancelled and you will have to place your order again. Your loyalty points will be credited back to your account.
Please do not order different figure preorder items on the same order. If you do, we have to separate them and ship them as they arrive and there will be additional shipping charges. If you do not pay the additional charges, we will be forced to cancel your order.
Product photo is usually of a preproduction prototype. Final product may differ slightly in color and or content.
No. You cannot use a loyalty voucher or coupon code on a preorder. If you do, your order will be cancelled and you will have to wait for the loyalty points to credit back to your account and then place your order again.
Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. BlackOpsToys is not responsible for product delays from the manufacturer. We ship them as soon as we get them.
There will also be times where the manufacturer ships new figure in "waves". Preorders from BlackOpsToys are shipped in the order that they were received.
If you would like to request a cancellation, they are taken on a case by case basis. You must submit your request in writing and include your order number. Please use our Contact Us page to send your cancellation request. Please note that we do not accept cancellations on preorder items once the order has been placed from the distributor, because we cannot cancel the order on our end. If we approve your preorder cancellation, 20% of the product price will be kept as a non-refundable deposit.
Yes. BlackOpsToys ships worldwide, however, shipping outside of the United States is more expensive and shipping/handling prices reflect the rate increase. Our shipping prices are extremely competitive and we do not profit on shipping and handling charges.
BlackOpsToys ships worldwide, via the United States Post Office, to ALMOST any country we are legally allowed to ship to. If you have concerns about your country, please visit the USPS web site and check to see if your country is listed: USPS - Send International Mail.
BlackOpsToys does not ship to Indonesia, Nigeria, or Ghana. This is because we do not allow payment from these countries due to extreme credit card fraud issues. We do not accept any credit card orders from these countries, unless they pay with a confirmed and verified PayPal payment and pay for Global Express Signature Confirmed shipping.
Packages are almost always shipped Monday through Friday, excepting holidays and BlackOpsToys staff travel days. In the case of a travel day, the next available day will be a shipping day.
No. Once we ship the product out to you, we put the package in the hands of the United States Post Office and it's delivery. When the item arrives in your country it is already marked as a gift. Please be aware that regardless of these measures, your package may be searched. Mint in Box figures are shipped that way, and any search by customs does/should not diminish the Mint classification of the item.
We include delivery confirmation on all orders shipped within the United States and to military postal addresses. Once your order is processed for shipping, you will receive an email from us with your delivery confirmation number. Most orders sent outside the United States cannot be shipped with any kind of delivery confirmation. Some countries like Canada and UK have tracking from the USA to those countries. For more information, you can view the USPS web site. We send you the Customs form number you can use if your package is delayed, but be aware that this is NOT a delivery confirmation number.
Collection Buying Questions
We are looking for 1/6 scale or 1/12 scale collections, preferably mint in box. We will look at a loose gear collections if they are in good condition. Please also note that:
- Product must be in new or like-new condition with nothing glued or broken.
- We must be able to view pictures of the collection
- We would prefer that you have a list of product model numbers and the names of the figures
We will work with you to come to fair terms for both parties. We do pay for larger collections in a Payment plan form and we pay in thirds. The first payment will be made when when you ship the items. Second payment a week after and final payment is a week after that. Products must be shipped upon first payment so that we can get them listed.
BlackOpsToys will pay for shipping your collection. We will send you pre-paid mailing labels. All we need is your address and the dimensions and weight of each box, the labels will be sent via email and you can print them and tape them on the package and then drop the package off at our local post office. We make it easy.
Yes. Our website is open for business and we are accepting orders and shipping regularly.
We are closely following the safety guidelines from public health organizations, the state of Oregon, and particularly the Center for Disease Control (CDC) and the World Health Organization (WHO), and working hard to ensure our warehouse is taking strict preventive measures to minimize any potential spread of the virus. Our employees are working offset shifts to maintain social distancing AND we are vigorously cleaning our warehouse.
Our refund and restocking fees remain the same.
No. To maintain social distancing and for the safety of our employees and our customers, we will be shipping all orders, even local orders, for the time being.