Faq - Scale Military Action Figures from BlackOpsToys

Frequently Asked Questions

Are the BlackOpsToys ebay auction store and web site store the same?

No. The stores are separate, the ebay store is for BlackOpsToys auctions and the web store sells items at retail/collector fixed prices. Items purchased at either store cannot be combined and shipping prices cannot be modified.

Can I ask you a question about my web site store order on your eBay store in an eBay message?

Please do not. It is difficult for us to go back and forth between the two to answer questions like cross over. eBay usernames are not carried over to the store, so asking a question on one site about another site's order, ends up causing more confusion than is necessary.

What time zone are your offices located in?

BlackOpsToys business office is located in Oregon, in the United States, so we are on Pacific Time.

How does the site search work? Can I seach for product titles or both titles and product descriptions to find what I'm looking for?

The search box available on every page of the site search product titles only. To search by category, manufacturer, price, date, and product description, please use our advanced search option.

How are your Mint In Box figures stored? Are they absolutely mint?

In many cases, yes, mint in box figures have been shelved for years and look brand new. Some are even kept in plastic. However, most of our mint in box figures contained shelf wear consitent with storage.

Can you make any special arrangements to keep my Mint in Box order from being searched by customs?

No. Once we ship the product out to you, we put the package in the hands of the United States Post Office and it's delivery. When the item arrives in your country it is already marked as a gift, and the customs forms are mostly handwritten. Please be aware that regardless of these measure, your package may be searched. Mint in Box figures are shipped that way, and any search by customs does/should not diminish the Mint classification of the item.

Do you offer product pre-ordering?

Yes, of a sort. The BlackOpsToys pre-order section is available for customers to order upcoming product up to 7 days in advance. Items are expected to be in stock within 7 days, and will ship during the estimated delivery dates, however, there may be times when our Pre-Order product does not arrive within the expected window. We will let you know if your product will ship late.

Can I pay for my pre-order items with my Credit Card?

No and yes, because you can use your Credit card and pay via PayPal.The BlackOpsToys pre-order items must be paid for with PayPal. We will not accept pre-order payments with a credit or debit card paid via Authorize.net. This is because our credit card merchant will not let us charge customers for items that are not in stock.

Can I combine a Pre-Order item with other regular store items and use a Coupon Code?

In short, the answer is no. Pre-Order items are NOT to be combined with any other In-Stock purchase or Coupon Code.

I'm looking for a certain product on your site and your web site tells me there are no products matching my search criteria. What does this mean?

This means that the product is not for sale on our web site. Though it may have been for sale at one time, if the product is out of stock, it will not show up when you search for it.

I've purchased a product from your site before, but when I search for it your web site tells me there are no products matching my search criteria. What does this mean?

This means that the product is not for sale anymore on our web site. Though you may have purchased it at one time, if the product is out of stock, it will not show up when you search for it.

My order will not process and when I try to check out, it keeps putting me on the shopping cart page. What do I do?

Please look for any red astericks (***) and/or error messages on the top of the page or near the bottom. The most common resolution to this problem is to take note of products in your cart with a red astericks near them, that means the quantity have in your cart is too high to check out, because we don't have enough to fulfill your order. Click on the product link, go back to that page and check the quantity. Then go back to the cart and adjust accordingly.

The discount coupon I'm using will not work. I get an error message the coupon is not valid. Why?

First, please check the coupon code to make sure it is valid. Second, if you are using the web site in a browser with extreme security, that does not allow cookies and/or Javascript, it is unlikely that the coupon code will work. It is also unlikely that you will be able to complete your order.

Why won't the discount coupon work in a Google Chrome Incognito window?

The BOT site uses cookies and Javascript. Incognito windows in Chrome to do work with the BOT Coupon code and other pages within the check out process. Please switch browsers and you should be able to complete your order without issue.

My coupon code is not working on sale items. Why?

The BOT coupon codes work with regular priced store items only. Sale items are already discounted and the coupon codes do not further reduce the prices.

My order will not process and I've emailed you, when will you answer?

We answer most emails within 24 hours. If you are having a problem checking out, please include the error message, a link to the page you are on, and whether you live in the United States or not. If you don't include this information, we'll most likely email you back and ask for it, further delaying a resolution. It's not that we don't want to help, we do, but we need as much information as possible to help.

Can an order modified once it has been completed?

No. Once your order is complete, regardless of payment type, it cannot be modified.

What forms of payments are accepted by BlackOpsToys?

BlackOpsToys accepts payment via PayPal and credit or debit card. We no longer accept money orders or cashiers checks.

Can I use a Visa or Mastercard logo gift card on the BlackOpsToys web site?

No, BlackOpsToys does not accept gift cards. Due to credit card fraud security meansures, our web site cannot accept gift cards as payment, even if they have the Visa or Mastercard logo on them. We do however, offer discount coupons, on a regular basis, so if you sign up for the BlackOpsToys newsletter you will receive notice of discounts, specials and other savings available.

I do not have a credit card, debit card or PayPal account. Will you accept a personal check?

No. We do apologize, but we cannot accept a personal check.

Can I combine an eBay store order with a web site store order and save on shipping?

No. Orders cannot be combined.

I need a shipping price estimate. Where can I go on your web site to find that information?

The best way to estimate your shipping price is to select the Checkout link and take your order through to the shipping page. The page is located at www.blackopstoys.com/catalog/checkout_shipping.php. Once here, depending on your preferences and your location you can see a USD price estimate on shipping your order.

I would like delivery confirmation or other type of tracking on my order.

We apologize, but we ship out product orders using USPS stamps. We do not offer delivery confirmation on orders, therefore we have no tracking number to give you. There are no exceptions to this policy.

When can I expect my items to be shipped?

Packages are almost always shipped on Mondays, Wednesday and Fridays, excepting holidays and BOT staff travel days. In the case of a travel day, the next available day will be a shipping day.
Shipping Example #1: If you pay for items on a Tuesday, your items will ship out Wednesday.
Shipping Example #2: If you pay for items on a Sunday morning, your items will ship out the next day on Monday.

Do you ship products worldwide?

Yes. BlackOpsToys ships worldwide, however, shipping outside of the United States is more expensive and shipping/handling prices reflect the rate increase. Our shipping prices are extremely competitive and we do not profit on shipping and handling charges.

I need to know if BlackOpsToys ships to my county?

BlackOpsToys ships worldwide, to ALMLOST any country we are legally allowed to ship to. Because we use the United States Postal Service we can ship to over 190 countries. If you have concerns about your country, please visit the USPS web site and check to see if your country is listed: USPS - Send International Mail.

What countries will BlackOpsToys not ship to?

BlackOpsToys does not ship to Indonesia, Nigeria, or Ghana. This is because we do not allow payment from these countries due to extreme credit card fraud issues. We do not accept any credit card orders from these countries, unless they pay with a confirmed and verified PayPal payment.

Do you offer insurance on products?

Yes, if you specifically request insurance and pay for coverage before the item is shipped. If no insurance is purchased, the buyer assumes responsibility for damage or loss.

Will you ship my items to me, if I promise to pay you when I receive them.

No.